Happy shopping

1.1 You will receive an email at the address you have specified when your order has been dispatched.
2.1 All purchases are shipped within 24 hours of payment from the United Kingdom by Royal Mail 2nd class recorded service.Royal Mail logo
2.2 If this is not the case (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address) there may be a delay of a few hours while we perform the appropriate checks. If we are unable to validate your order, you will receive an email to inform you of this.
2.3 In the event of a delay, we will contact you either by email or telephone to inform you of this.
3.1 The delivery estimate on the product page does not necessarily apply for international deliveries. International shipping is calculated in the checkout. All purchases we send by Royal mail, Air Mail-Parcel. The delivery timescale is a non-guaranteed 3 – 7 working days In Europe and 5 – 7 days to the USA and maybe an extra day or two to Australia and the Far Asia countries.
4.1 If you are not in to receive the delivery at the time the delivery is attempted, the delivery company will leave you a card to notify you of the missed delivery attempt. This will allow you to either telephone them to arrange a redelivery at a more convenient time or collect it from your local sorting office.
4.2 If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-dispatch the item or for you to cancel the order. Please note that for items that were undelivered through a fault of the consumer and a refund is requested, we reserve the right to deduct our outward shipping fees from the refund total.
5.1 The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation.
6.1 Unfortunately we cannot accept returns if you have simply ‘changed your mind’ or if the item has been already worn (hygienic item regulations). We will, however, replace or refund (depending) in each individual case if the goods have been damaged whilst shipped to you. Please return the faulty goods within 3-5 working days after the receipt and we will be happy to exchange it for you (subject to availability). If the item is no longer available we will refund you. Postage not refundable. And we will charge you 15% for the item restocking.