1. If you are not in to receive the delivery at the time the delivery is attempted, the delivery company will leave you a card to notify you of the missed delivery attempt. This will allow you to either telephone them to arrange a redelivery at a more convenient time or collect it from your local sorting office.
2. If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-dispatch the item or for you to cancel the order. Please note that for items that were undelivered through a fault of the consumer and a refund is requested, we reserve the right to deduct our outward shipping fees from the refund total.
Late deliveries or dispatch:
1. The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation.
1. Unfortunately, we cannot accept returns if you have simply ‘changed your mind’ or if the item has been already worn (hygienic item regulations). We will, however, replace or refund (depending) in each individual case if the goods have been damaged whilst shipped to you. Please return the faulty goods within 3-5 working days after the receipt and we will be happy to exchange it for you (subject to availability). If the item is no longer available we will refund you. Postage not refundable. And we will charge you 15% for item restock.
Financial details entered on this site during the payment process will not be stored or retained by Fashioncall and will not be forwarded on or sold to 3rd parties. All payments are processed in accordance with the local law. Customers DATA will be processed in accordance with local law and not sold to third parties. In fact, there is not a single thing we do which is against the LAW!